Provides centralized communications for the following South Plainfield Agencies:
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Police Department
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Fire Department
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Rescue Squad
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Office of Emergency Management
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Domestic Violence Crisis Team
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Hazmat
Capabilities
The Central Communications center is staffed 24 hours a day, seven days a week with highly trained 9-1-1 Communication Operators. The Center has;
The 9-1-1 Communication Operators handle both emergency and non-emergency calls from start to finish. They dispatch police, fire, rescue, animal control, and the department of public works to calls for service and also coordinate all calls for police requested support services such as Fire/EMS, towing, OEM, and utility requests along with any and all other police department requests for assistance. All calls are then entered and recorded into the Computer Aided Dispatch computer where all dispatch and arrival times for each emergency unit sent is entered separately and tracked by this system. When the call is completed they enter any closing remarks. Communications Operators monitor surveillance systems of the cell block and the building interior/exterior and report any unusual activity to the officer in charge. They operate state and federal systems throughout the day to track crime related information.
Besides handling over 60,000 calls a year, they are the first point of contact for citizens who appear at Headquarters, or callers who dial the non-emergency number (908 755-0700) and need help locating the correct extension or general information. They are a vital link to our police officers, firefighters and EMT's.
Statistics
- 60,000 calls are handled per year
PD CAD entries EMS CAD entries a month 2020
2018-60,137 Jan-217
2019-62,854 Feb-193
2020- March-202
April-224
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Over 140 9-1-1 calls are answered per month. Our average answer time for 9-1-1 is 4.2 seconds. This exceeds the State of New Jersey requirements (10 Seconds) by 5.8 seconds). During the Labor Day Storm in September 1998, we averaged 10.2 seconds for 100 (first two hours) 9-1-1 calls.
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The center is staffed by civilian: ten (10) full-time and four (4) part-time 9-1-1 telecommunicator's. Sworn officers do not work in the center.
From left to right: Bill Chapman, Mark Delair, Debbie Apgar, Mayor Woskey, Mike Grab, Chief Muller, Gloria Pelligreno, Eddy Anderson, Tim Kelly (picture from September 1994)
Pre 1992 dispatch was manned by Officers. In 1992 the first civilian dispatchers were hired.
2023-Top to bottom-L to R: Supvsr. Traci Bruton, Kim Rossi, Kelly Bulla, Joe Nappe, Leslie Samayoa, Mike Canavan, Michele Arancio, Alex Nieradka, Katie LeBlanc, Dan Smith, Rebecca Sikanowicz, Joe Demico, Christina Bojarski.
2024-Top to bottom-L to R: Supvsr. Joe Nappe, Kim Rossi, Kelly Bulla, Leslie Samayoa, Mike Canavan, Michele Arancio, Alex Nieradka, Daniel Smith, Rebecca Sikanowicz, Eleonora Jacob, Joe Demico, Christina Bojarski, Katie Christie
